Last updated: 26 September 2026
1. Warrantor and period
For Bactiquick Testers sold in New Zealand by Taranaki Applied Innovation Centre Limited (TAIC) through the Bactiquick New Zealand brand, TAIC warrants that the Tester will be free from defects in materials and workmanship under normal intended use for 12 months from the date of delivery to the original purchaser.
2. What this warranty provides
If a valid warranty claim is confirmed, TAIC will, having regard to applicable law and the nature of the defect, repair the Tester, replace it with the same or an equivalent Tester, or refund the relevant purchase price. For a consumer purchase, the remedy will meet the requirements of the Consumer Guarantees Act 1993. For a qualifying in-trade purchase, TAIC may select the reasonable remedy unless otherwise agreed in writing.
3. How to make a claim
- Stop using the Tester if continued use could cause damage, unreliable operation or a safety concern.
- Email sales@bactiquick.co.nz with the purchaser or business name, order or invoice number, serial number, delivery date, fault description, photographs or video and troubleshooting already attempted.
- Follow reasonable remote-diagnostic steps and current instructions.
- Obtain return authorisation before shipping. Clean the Tester as directed, remove all sample material and do not include reagents unless requested.
4. What is covered
- A manufacturing defect in the Tester housing, electronics, indicators, charging function or other supplied component.
- A battery manufacturing defect arising during normal intended use, but not ordinary reduction in rechargeable capacity over time.
- Parts and labour reasonably required for an accepted warranty repair or replacement.
5. What is not covered
- Reagent/test packs, dilution tubes, pipettes, sample bags or other consumable and single-use items.
- Loss, theft, cosmetic wear, ordinary ageing or ordinary decline in rechargeable-battery capacity.
- Damage caused by misuse, contamination, accident, impact, liquid ingress outside intended use, neglect, incorrect storage, transport or failure to follow instructions.
- Use with an unsuitable charger, power source, accessory or chemical; unauthorised modification, opening or repair.
- A result affected by sampling, contamination, expired or incorrectly stored reagents, operator technique, site conditions or interpretation rather than a Tester defect.
- Third-party systems, connectivity or services unless the issue is directly caused by a covered Tester defect.
6. Inspection, freight and non-warranty work
We may inspect and test a returned Tester. For a valid claim or where consumer law requires, TAIC will meet reasonable return and redelivery costs. If inspection shows no covered defect, or the issue falls within an exclusion, we will explain the finding and may quote reasonable diagnostic, repair and return costs before proceeding.
7. Replacement and repaired units
A repaired or replacement Tester is covered for the remainder of the original 12-month period or any longer period required by law. Replacement may use a new or functionally equivalent refurbished unit where lawful and reasonable.
8. Data and decontamination
Before return, remove any records you need to retain and follow our cleaning or decontamination instructions. We may decline to handle a contaminated or unsafe return until it is made safe. This does not remove any legal remedy, but reasonable safety requirements still apply.
9. Relationship with statutory rights
IMPORTANT: This warranty is free and additional to legal rights. It does not state that all rights end after 12 months. If you are a consumer, you may have further rights under the Consumer Guarantees Act 1993, including where goods are not of acceptable quality, fit for purpose, match description or are not supplied within a reasonable time. Those rights cannot be excluded by this warranty.
10. Contact
Warranty contact: Bactiquick New Zealand / Taranaki Applied Innovation Centre Limited, Trojan House, 51 Port View Crescent, Moturoa, New Plymouth 4310; sales@bactiquick.co.nz; +64 21 866 338.