Last updated: 26 September 2026
1. Who we are
Bactiquick New Zealand is a brand used in New Zealand. The website at bactiquick.co.nz and the New Zealand distribution and sale of Bactiquick products are operated by Taranaki Applied Innovation Centre Limited (TAIC), NZBN 9429053466464 (TAIC, we, us or our).
Trading address: Trojan House, 51 Port View Crescent, Moturoa, New Plymouth 4310, New Zealand. Website and privacy email: web@bactiquick.co.nz. Sales email: sales@bactiquick.co.nz. Phone: +64 21 866 338.
2. Scope
This policy explains how we collect, use, disclose, store and protect personal information when you use our website, contact us, download material, request or book a demonstration, create an account, place an order, apply for trade terms, seek support, make a warranty claim or otherwise deal with us.
3. Information we collect
- Identity and contact information, such as your name, role, organisation, email address, telephone number and delivery or billing address.
- Enquiry and operational information, including the problem you want Bactiquick to help resolve, your industry, demonstration preferences and messages you send us.
- Account and commercial information, including account credentials, order history, agreed pricing, purchase orders, trade references, credit status and payment or invoice records.
- Transaction information supplied by payment providers. We do not intend to store complete card numbers on our website.
- Technical information, such as IP address, device/browser information, cookie identifiers, pages viewed, referral source and website interactions.
- Product, support and warranty information, including serial numbers, photographs, diagnostic information and records of advice or repairs.
- Marketing preferences, including consent, unsubscribe requests and engagement with permitted communications.
4. How we collect it
We usually collect information directly from you through website forms, checkout, account registration, phone, email, meetings, demonstrations and support interactions. We may also collect information from your organisation, an authorised colleague, publicly available professional sources, service providers, referees for a trade account, or automatically through website technologies.
If we collect personal information indirectly, we will take reasonable steps to tell you, unless an exception under the Privacy Act 2020 applies. Where a field is marked mandatory, we need that information to respond, provide the requested resource, assess an account, fulfil an order or provide support.
5. Why we use personal information
- Respond to enquiries and understand the water-testing or operational problem you want to address.
- Provide brochures, demonstrations, quotations, product guidance and customer support.
- Create and administer accounts; assess and approve trade terms; verify identity and authority.
- Process orders, payments, GST invoices, chilled delivery, returns, refunds and warranty claims.
- Maintain product safety, traceability, quality, training and service records.
- Operate, secure, troubleshoot and improve the website and our services.
- Meet legal, accounting, tax, fraud-prevention and dispute-resolution obligations.
- Send marketing or product updates where permitted and manage your communication preferences.
6. Disclosure and service providers
We disclose personal information only where reasonably necessary for these purposes, where you authorise it, or where required or permitted by law. Recipients may include WordPress, WooCommerce, B2BKing, Brevo, Cal.com where enabled, payment providers and banks, couriers and fulfilment providers, Xero and MyWorks Sync where enabled, professional advisers, regulators, and Molendotech Limited or another relevant manufacturer/service partner where needed for product support, safety, warranty or technical escalation. We do not sell personal information.
7. Overseas processing
Some service providers or their infrastructure may be outside New Zealand. Before disclosing personal information overseas, we take reasonable steps required by Information Privacy Principle 12, such as using providers subject to comparable safeguards or contractual protections, or obtaining authorisation where appropriate.
8. Marketing and transactional messages
We may send commercial electronic messages only where we have consent or another lawful basis. Each marketing message will identify us and provide a functional unsubscribe method. Order confirmations, invoices, delivery notices, safety notices and direct replies to your request are service messages and may still be sent where necessary.
9. Cookies and analytics
Our website may use essential cookies for account, cart, checkout, security and preferences, and may use analytics or marketing technologies where enabled. Browser controls can restrict cookies, but this may affect website functions.
10. Security and retention
We use reasonable administrative, technical and physical safeguards appropriate to the information we hold. If a privacy breach causes or is likely to cause serious harm, we will notify the Office of the Privacy Commissioner and affected people as required by law.
We keep information only as long as reasonably required for the purpose collected, warranty and product-support needs, legal claims and applicable law. Tax and business records are generally retained for at least seven tax years.
11. Access and correction
You may ask to access or correct personal information we hold about you. Contact web@bactiquick.co.nz. We may need to verify your identity.
12. Children
Our products and website are intended for organisations and adults. We do not knowingly seek personal information from children.
13. Complaints
Please contact us first at web@bactiquick.co.nz so we can investigate. You may also complain to the Office of the Privacy Commissioner at privacy.org.nz.
14. Changes
We may update this policy to reflect changes in law, technology or our operations. The current version and its effective date will be published on bactiquick.co.nz.