Last updated: 26 September 2026
1. Where we deliver
Standard website delivery is within New Zealand. Contact us before ordering for delivery to an offshore island, remote location or outside New Zealand. We may quote additional freight or decline a destination we cannot service safely or lawfully.
2. Delivery charges
- North Island: $30 excluding GST. Standard freight, including protective chilled packaging where reagents are included.
- South Island: $45 excluding GST. Standard freight, including protective chilled packaging where reagents are included.
Any rural, urgent, hazardous, oversized or special-handling surcharge will be shown or agreed before acceptance. Shipping charges and GST appear separately at checkout or on the quotation or invoice.
3. Dispatch and delivery
We dispatch after cleared payment unless approved trade terms apply. We will provide an estimate where practicable, but courier and weather conditions can affect arrival. If a material delay occurs, we will communicate options reasonably available, including cancellation and refund of an unperformed order where required by law.
4. Temperature-sensitive reagent deliveries
- Reagents must be stored at 2–8°C. Do not freeze.
- We use protective chilled packaging appropriate to the planned journey; this is reflected in the delivery charge.
- Arrange for prompt receipt. On arrival, refrigerate reagents immediately and follow the label, expiry date and current instructions.
- If a parcel is substantially delayed, damaged, leaking, or arrives warm, photograph the parcel and temperature-sensitive contents, keep them separate, do not use them, refrigerate if safe to do so, and contact us promptly for instructions.
5. Incorrect, missing, damaged or faulty Products
Contact sales@bactiquick.co.nz with your order number, business name, delivery date, description and photographs where relevant. Notice within 48 hours of transit damage assists investigation, but it does not remove statutory rights. We may ask you to preserve or return the Product and packaging. Depending on the circumstances and applicable law, we will repair, replace, resupply, credit or refund.
6. Change-of-mind returns
Please choose carefully. We do not accept change-of-mind returns or exchanges for Bactiquick Testers, reagent/test packs, accessories or other Products, including where a Product is unused or unopened. Reagent/test packs are temperature-sensitive, traceable and single-use, so their storage and handling history cannot reliably be re-established after dispatch.
This change-of-mind policy does not limit any rights or remedies relating to Products that are faulty, damaged, unsafe, incorrectly supplied, misdescribed or otherwise fail a guarantee that applies under New Zealand law.
7. How to request a return
- Email sales@bactiquick.co.nz before sending anything back.
- Provide the order number, business name, Product or serial number, reason and supporting photographs or diagnostic information.
- Wait for return authorisation and packing or shipping instructions.
- Remove any sample material, clean the Tester as directed, package it safely and use tracked delivery.
- Do not return reagents unless we specifically instruct you to do so.
8. Refund timing
Approved refunds are made to the original payment method where practicable, or to a verified bank account, after inspection or agreement. Bank and payment-provider processing times are outside our control. We will not require a store credit where the law entitles you to a refund.
9. Consumer rights
Nothing in this policy limits rights or remedies under the Consumer Guarantees Act 1993, Fair Trading Act 1986 or other law that cannot be excluded. For qualifying in-trade purchases, the business-to-business clause in our Website and Sales Terms may apply.